Support

Thank you for considering brainTivity as your brain training site.

The following sections are the Frequently Asked Questions for brainTivity.  If you have encountered an issue during registration or using the system, you might find your answers below.  If your question is not answered here, please feel free to Contact Us.

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Find your issue in the list below and click on the question to see the answer.
 

Getting Started

The sign in page does not display!

Sign In Page Error – The sign in page does not display!

Each browser will report a different message if you try to access the site without the Adobe Flash Player installed.  Some will prompt and walk you through the process to download and install the player.  If you are still unable to see the sign in screen, you will need to download and install the Adobe Flash Player manually, see the link below for details.

http://www.adobe.com/support/flashplayer/downloads.html

What version of the Adobe Flash Player is required?

Required Flash Player Version – What version of the Adobe Flash Player is required?

We strongly recommend that you keep your Adobe Flash Player current with any updates or security patches suggested by Adobe, see the link below for further details.

http://www.adobe.com/support/flashplayer/downloads.html

What browsers do you support?

Browser Support – What browsers do you support?

A complete list of support browsers and operating system can be found at the following link.

http://www.adobe.com/products/flashplayer/systemreqs/index.html

Why am I not able to compete in the challenges?

Local Contest Rules – Why am I not able to compete in the challenges?

Contests are oddly tightly controlled by some local governments.  Given the anonymity available through the Internet, we are unable to stop people from entering our competitions.  However if your local government prohibits its citizens from entering contests, we will be unable to ship the prize to you even if you win.  The prize would then default to the next ranking placeholder in the competition.

Please see the Official Rules for further details.